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Letting agent’s message to you:
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I understand customer service. In a previous life I turned around an inward looking organisation into one that faced the customer. We listened to our customers, applied what we learned and measured the results. We repeated the cycle endlessly and turned a loss making organisation into one making £3 million a year.<br>I am now a landlord and property developer and suffer the frustrations of poor agents and enjoy the benefits of those who provide great service. In other words I feel the pleasure and pain other landlords experience as I am in there |
